Refund policy

At J.Castle, we provide digital products and services designed to deliver immediate business value.

Due to the nature of digital products, all sales are generally final and non-refundable once the product has been delivered.

However, we stand behind the quality of our work and offer the following:

1. Digital Products (Templates, Systems, Blueprints)

• Once files or access links are delivered, refunds are not available.
• If you experience technical issues or cannot access your purchase, we will resolve the issue promptly.

2. Service-Based Offers (Setup / Installation)

• If a service has not yet been started, you may request a refund within 48 hours of purchase.
• Once work has begun, refunds are not applicable.

3. Exceptional Cases
We may issue refunds at our discretion in cases such as:

• Duplicate purchases
• Failure to deliver the product/service
• Major technical defects that cannot be resolved

4. Contact
For any refund-related requests, contact us at:
📧 support@jcastle.com